Support

Stuck in a kitchen? We're here to help.

Email us and we'll get back to you as soon as we can:

Please include your phone model, the game version (shown at the bottom of Settings) and what happened.

Common questions

I bought diamonds or an outfit and don't see it

Open Settings and tap Restore Purchases. Make sure you are signed in to the same Google Play account or Apple Account you bought with and are connected to the internet. If it still doesn't appear, email us with the Google Play order number (it starts with GPA.) or the Apple order ID from your App Store receipt email.

I got a new phone. How do I keep my diamonds?

On your old phone, open Settings › Wallet & Recovery and copy your recovery code. On the new phone, open the same screen and paste it in to recover your wallet. Keep the code private: anyone with it can use your diamonds.

My progress is gone after reinstalling

Campaign progress and coins are saved on your device, so uninstalling removes them. Premium outfits and diamonds come back with your wallet recovery code.

I can't join an online room

Check your internet connection and that the game is up to date. Public rooms start with four to six players; private rooms need at least two. If the service is busy, wait a moment and try again.

How do I delete my data?

Uninstall the game to remove everything stored on your device. To delete your wallet from our server, open Settings › Wallet & Recovery, tap DELETE WALLET, then tap again to confirm. This permanently removes your wallet, diamonds and premium outfits. Never email or share your recovery code or sign-in token. See the Privacy Policy for details.